Refund & Return Policy

Thank you for choosing Emirates Curtains for your curtains, blinds, and custom furnishing needs in Dubai. We are committed to delivering high-quality products and professional services. If you are not fully satisfied, please review our return and refund policy below.

1. Return & Refund Eligibility

You may request a return or refund within 5 days of receiving your product or completion of service.

After 10 days, we are unable to offer any refund or exchange under any circumstances.

To qualify for a return or refund, items must:

• Be unused and not installed
• Be in the original condition as received
• Be in original packaging
• Show no signs of damage, misuse, or alteration not caused by us

We reserve the right to decline any request that does not meet these conditions.

2. How to Request a Return or Refund

To initiate a request, please contact us:

📧 Email: info@emiratescurtains.ae
📱 Phone/WhatsApp: +971 55 472 2980

Please provide:

• Order or invoice number
• Product or service details
• Reason for return/refund
• Clear photos (if applicable)

Once approved, our team will guide you through the return process.

⚠️ Returns without prior approval may not be accepted.

3. Return Shipping

Defective, Damaged, or Incorrect Items:
We will cover the return shipping cost if the issue is confirmed.

Change of Mind (Non-Custom Products Only):
Customers are responsible for return shipping charges.

We recommend using a trackable courier service, as we are not liable for lost returns.

4. Custom & Made-to-Order Products

All custom-made curtains, blinds, and tailored furnishing solutions are non-refundable and non-returnable, except in cases of:

• Manufacturing defects
• Incorrect product delivery
• Service not delivered as agreed

Customers are advised to carefully confirm measurements and specifications before placing custom orders.

5. Restocking Fee

We do not charge any restocking fee.
Restocking Fee: AED 0.00

6. Refund Process

After receiving and inspecting the returned item:

• You will be notified of approval or rejection
• Approved refunds will be issued via the original payment method

Processing Time:
Refunds are typically completed within 10–15 business days, depending on your bank.

Shipping charges are non-refundable unless the return is due to our error.

7. Damaged or Defective Items

If your order arrives damaged:

• Take clear photos of packaging and product
• Report the issue within 48 hours of delivery

Late reports may affect eligibility.

8. Order & Service Cancellation

Orders can be cancelled within 24 hours, provided work has not started.

Once production, customization, or installation begins, cancellations may not be possible.

9. Contact Us

For all return, refund, or cancellation requests:

📧 info@emiratescurtains.ae
📱 +971 55 472 2980